RESUME

Emily M. Wilhelm

WORK EXPERIENCE

EVENT COORDINATOR | You Me She Fest

  • Helped plan and execute the largest women’s pool party, securing an exclusive venue and attracting 200+ attendees.
  • Managed vendor outreach, securing women-owned businesses for beverages, food trucks, and market vendors.
  • Coordinated entertainment, booking DJs and surprise performances to enhance the event experience.
  • Oversaw logistics, including transportation and event flow, ensuring a seamless guest experience.

Austin, TX | Mar 2024 - Current (11 months)

Austin, TX | May 2021 - Current (3 yrs 11 mos)

LEAD SALES ASSOCIATE | Tan Etc.

  • Manage full-store operations, including opening/closing, cash handling, and transaction processing with accuracy and efficiency.
  • Drive sales and customer satisfaction by delivering exceptional service, resolving account issues, and fostering lasting customer relationships.
  • Maintain a well-organized, clean, and visually appealing store, ensuring smooth inventory management and loss prevention.
  • Execute sales strategies and operational tasks to maximize revenue and enhance the overall shopping experience.

OFFICE MANAGEMENT INTERN | Austin Film Festival

Austin, TX | Feb 2024 - May 2024 (4 months)

  • Assisted the Office Manager in maintaining office efficiency through administrative tasks and managing the membership program.
  • Collaborated with the Development team to build relationships with local businesses for food trade, managed budgets, and gained customer service and sales experience.
  • Communicated with members, handled renewals, fulfilled orders, and explored membership opportunities.

ASSISTANT PRODUCER INTERN | The Jeff Ward Show, ESPN

Austin, TX | Jul 2023 - May 2024 (11 months)

  • Develop and maintain a comprehensive guest database, facilitating efficient outreach and nurturing positive guest relationships.
  • Manage social media presence across various platforms, curating engaging content including posts and reels for "The Jeff Ward Show" podcast and daily ESPN radio program.
  • Generate original content for social media channels, actively contributing to the expansion of the show's audience reach and engagement.

ASSISTANT STORE MANAGER | Carters, Inc.

Dallas, TX | Jun 2020 - Dec 2020 (7 months)

  • Coordinated with team leads to meet targets, enhancing team efficiency and goal achievement.
  • Merchandised products effectively, boosting sales and customer engagement.
  • Resolved customer issues promptly, improving satisfaction and retention.

ASSISTANT STORE MANAGER | Francesca’s

  • Led daily boutique operations, enhancing efficiency and customer satisfaction.
  • Implemented strategies that significantly increased sales and improved customer experiences.
  • Executed visual merchandising, showcasing expertise in styling and display.
  • Trained and supervised staff, effectively managing inventory and delegating tasks.

Dallas, TX | Feb 2019 - Mar 2020 (1 yr 2 mos)

CUSTOMER SERVICE ASSOCIATE | World Market

  • Assisted customers with purchases, responsible for monetary transactions.
  • Utilized strong interpersonal and communication skills, which included greeting and acknowledging every customer that entered the store.
  • Adept at utilizing problem-solving techniques to ensure customer satisfaction.

Dallas, TX | Feb 2018 - May 2019 (1 yr 4 mos)

VOLUNTEER EXPERIENCE

Film and TV Crew @ Austin Film Society | SXSW

Mar 2023